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The following list of FAQ's apply to ads posted on the RVTrader.com website.

RVTrader.com | Buying and Selling RVs Made Easy!

FREQUENTLY ASKED QUESTIONS (FAQ)

Place ads for new or used campers, motor homes, 5th wheels or other rv's for sale or wanted. Our list of frequently asked questions below is designed to help you create and maintain your ad, and answer questions about costs and technical details.

WARNING! BEWARE OF INTERNET SCAMMERS.

Scammers are known to use services such as ours to perpetrate their crimes. One such scam involves offering to deposit money in your bank in excess of the value of your vehicle, asking you to forward the difference to them. If it sounds too good to be true, it's because it is! Unfortunately, in order for us to provide unobstructed communications between buyers and sellers, we cannot prevent these messages getting through. We ALWAYS refer scammers using our service to the FBI, and we advise you to avoid any contact with the senders of such messages and refer complaints to your local FBI office, either directly or at http://www.fbi.gov. In Canada, contact the Royal Canadian Mounted Police.

Please be advised that we do not sell or otherwise provide anyone with access to the email addresses of our sellers or buyers, for any purpose whatsoever.

WHAT DOES ADVERTISING ON RVTRADER.COM COST?

For only $45 your ad will be seen world-wide for 30 days or Advertise until SOLD for Only $99.00 (Best value) This includes up to 10 pictures and a 200 word description. You can also include a link to your own web site URL.

You can add extra visibility or priority options to your ad very inexpensively.

If you want to make your ad even more noticed, bold your caption header so it shows up more on a list. That costs an additional $9.98, and your caption header both bold and red is $14.95.

Extra Priority Options give your ad display priority. Your ad will be featured on our home page "Front Row" section on a rotation basis. If your ad has a picture it will also in our featured picture ads. Due to the number of ads we cannot display all priority ads at one time. All this exposure for $24.95.

Ads posted to "Wanted" and "Parts" are FREE. Please post to the appropriate category, as ads posted to the wrong category will be deleted.


HOW DO I UPLOAD IMAGES TO MY AD?

In order to upload images to your ad, go to the home page and follow these steps:
1. Click on "Sign In" or "Edit your Ad" on the left side of the navigation menu.
2. Enter your Username and Password (if you are not already logged in.)
3. Click on the blue "Edit Pictures" link for the ad you would like to edit.
4. Click the "Browse" button to navigate to the picture you want to upload.
5. Repeat for all of your Pictures.
6. Click on the "Upload" button at the bottom of the page. Once you have selected all of the pictures.

Depending on the size of your file and the speed of your Internet connection, it may take a minute or two to upload. If you are having problems try uploading only two or three pictures at a time.

Your changes will take effect immediately. In order to view them in your browser, you may have to refresh your page.

If you are having trouble getting your images successfully uploaded, it usually means they are in the wrong format. Here are the specifications for the site:

IMAGES:
* must be in .GIF or .JPG format

If after trying the above you still cannot get them uploaded, you can send them to us to insert in your ad.

1. By Email:
The quickest way is to email the images to: rvsupport@rvtrader.com. Please include your Ad Number in the Subject or Body of your message.

2. By Mail:
Send the images, with your Ad Number clearly marked, by mail to:

RVTrader.com Support
9250 Hwy 97
Winfield, BC, Canada
V4V 1P9

[ Please note: If you want your images to be returned to you, please provide a stamped, self-addressed envelope. ]

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HOW DO I RENEW MY AD?

Please Note: Because ad renewal requires payment authorization, the process of renewing your ad must be done by yourself on the web site. We do not hold any credit card numbers or information on file from past transactions.

In order to renew your ad on RVTrader.com, go to the home page at http://www.RVTrader.com and follow these steps:
1. Click the "Renew Your Ad" link on the left side navigation menu.
2. Sign in using your Username and Password (If you haven't already).
3. Click on the blue "renew" link for the ad you would like to Renew.
4. If you would like to upgrade Visibility or Priority select them from the pull down menus and click "Proceed"
5. Fill in your Credit Card information at Internet Secure.
6. When you're finished, click "Submit" at the bottom of the page.

Your changes will take effect immediately. In order to view them in your browser, you may have to refresh your page.

HOW DO I MODIFY MY AD?

In order to edit or modify your ad on RVTrader.com, go to the home page and follow these steps:
1. Click the "Edit your Ad" link on the left side navigation menu.
2. Enter your Username and Password if you haven't already done so.
3. You should now be in the "User Area"
4. Click the blue "modify" link.
6. Make the changes to your ad.
7.When you're finished, click "Submit" at the bottom of the page.

[Note: If you are still having problems you can call us at: 1-800-677-4484
| 9am - 5pm Pacific Standard Time, Monday to Friday. ]

Your changes will take effect immediately. In order to view them in your browser, you may have to refresh your page.

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HOW DO I SEARCH THE SITE?

By clicking on "RVs For Sale", you will be able to browse through all of the ads for a particular type of motor home. All of you have to do is click on the type of RV you would like to search for and find the RV of your Dreams.

Another option is to use the Advanced Search, this will allow to search for RVs in many different ways. You can search by Type of RV, Location, Make, Model, Price, Length or use the keyword field to search for certain features an RV may have. The Keyword search can also be used for entering Ad numbers to directly go to particular ads. When using the Keyword search sometimes certain RVs can be missed because some people will use "pop up" and "popup" to describe the same thing. This is where common sense has to take over.


HOW DO I GET MY USERNAME AND PASSWORD?

If you require your username and password, you can click on the link "Did you forget?" on any of the log-in pages, and the program will send an email to you with your password information.

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HOW DO I FIND RV PRICING INFORMATION?

You can check prices of used campers, motor homes, trailers and other rv's by doing the following:
1. Clicking on the NADA Guides link on right side of the page. NADA Guides have information for all types of used RVs, including motor homes, camping trailers, travel trailers, truck campers and fifth wheels or you can go to their site directly at http://www.nadaguides.com.
2. Kelly Blue Book has a site at http://www.kbb.com.
3. You can contact Voyager RV by email at jfriesen@voyagerrv.ca, or by phone toll-free at 1.800.668.1447, ask for Jason Friesen, or one of their other RV value experts.
For Canadian RV's you can take the NADA price and multiply it by 1.32 to get Canadian Dollars.


HOW WILL POTENTIAL BUYERS CONTACT ME?

Buyers will contact you through the information that you submit (phone number, e-mail) when you register. A person with an inquiry can click on the link "Reply to Ad" in the details section of your ad. They will then enter their email address and any questions or offers they have for your listing. This inquiry will be sent directly to your email address. The buyers can also contact you by telephone if you choose to display that information.

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WHAT DO I DO IF MY VEHICLE IS SOLD?

If you sell your Vehicle you can contact us including your ad number and someone will mark the RV as sold. You also may delete or modify your ad at anytime by using your ad number and password.


WHAT IS AUTO NOTIFY?

The Auto-Notify feature allows you to set up a personal search agent that will automatically send you new ads that match the keywords that you define.

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HOW DO I KEEP TRACK OF MY FAVORITE ADS?

The Favorites feature allows you to keep track of all of your favorite ads. In the details of every ads there is a check box labeled"add to favorites" on the left hand side. By clicking on this box, the ad will be added to your user account under favorites in the user area. Please Note: You will first have create a folder for the favorites in the user area. You can do this by signing in and clicking on the "favorites" link.

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WHEN I PLACED AN AD I HAD A DUPLICATE AD, DID I PAY FOR TWO?

No, you will not pay for two ads. The reason this happens is because people tend to double click the submit button when placing an ad. This causes the system to send the ad information twice. When you proceed to the payment area you will never pay for two ads at once.

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RVTrader.com | Buying and Selling RVs Made Easy!

Testimonials

"Excellent form for advertising. I loved the ability to see how many hits I was getting each day. I seemed to have a good response from buyers in my local area. I wouldn't change a thing."
- Phil Tyler

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